Throughout the Utah coal mine disaster, mine owner Robert “Honest Bob” Murray has appeared at “bizarre” news conferences acting hostile toward questioners and reading statements that completely lack direction.
To make matters worse, at every press conference he seems to be on the defense from the get-go, a bad situation to be in when you may shoulder responsibility for loss of life. The Chicago Tribune has a round-up of how he has handled his role as company spokesman during this crisis, but if anything is clear it’s that he is woefully unqualified to serve in the position. I can’t help but think how much better this situation would have been handled had an experienced PR firm been hired to write statements and liaise with media.

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