PC juggernaut Dell has recently received a lot of negative
attention based primarily on the postings of a single (albeit very well-read)
blogger, Jeff Jarvis, who had a very bad experience dealing with Dell’s
customer service department. Bloggers, many of whom had their own
less-than-satisfactory experiences with Dell’s customer service, began linking
to Jarvis’ post and posting their own horror […]
Archive for August, 2005
“Dell Hell” Situation Teaches Valuable Lessons
Published by August 23rd, 2005 in Crisis Communication, PCs, Public Relations, Web/Internet and Weblogs. 0 CommentsDoes the Press Release Format Need to be Altered?
Published by August 18th, 2005 in Journalism, Public Relations and Writing. 3 CommentsTodd Defren cuts right to the point in his post, "Press Releases Suck," in which he writes about the standard press release format and how boring and stagnant it is. In principle, I agree with him. I’ve written my fair share of "standard" press releases, to be sure, and have had mixed success in getting […]
Tim Bray recently posted how "one click subscription" is necessary for wider adoption of RSS. I’ve often thought the same thing. While RSS isn’t really difficult to use right now, it certainly isn’t obvious. For example, how would someone know that if they need to right-click the little orange "XML" button and "copy link location" […]
Wikipedia Altered in Viral Marketing Effort (UPDATE)
Published by August 14th, 2005 in Marketing Events. 1 CommentI’m a huge Wikipedia fan. If you’ve never used it, check it
out. It’s a collaboratively edited internet encyclopedia, and it’s a fantastic
resource for gaining detailed, accurate information about almost anything you
can imagine. I’m consistently amazed at the info they have on fairly obscure
people, places, events, and so on.
I was disappointed to learn that a […]
Bloggers have struggled with the concept of what exactly makes a "journalist" a "journalist." Certainly, bloggers do report on news and popular topics of the day, but is a blogger truly a "citizen journalist" in the truest sense of the word?
Dictionary.com defines "journalist" as:
1. One whose occupation is journalism.2. One who keeps a journal.
Still, that […]
Issues Regarding Fair Use, Copying, and Blogging
Published by August 8th, 2005 in Weblogs. 0 CommentsE-Commerce News has an interesting article that explores the boundaries faced when bloggers cut-and-paste from other blogs or news sites. It clarifies "fair use" a bit, and warns against hotlinking images, which zaps bandwidth from the image host and is regarded as unethical.
Speaking of ethics, there have been efforts to create a blogger "code of […]
How To “Love Thy Reader”
Published by August 3rd, 2005 in Design/Publishing, Public Relations and Writing. 2 CommentsLast year I attended a very interesting communications workshop conducted by Tom Ahern entitled "Love Thy Reader - The Science & Secrets of Effective Nonprofit Communications." Ahern was a dynamic speaker who offered a lot of practical advice, including discussion of serif fonts versus sans-serif fonts. (Serif fonts were determined to be easier to read […]
Sites Offer Tips on “Getting Things Done”
Published by August 1st, 2005 in Personal Productivity. 1 CommentLately I’ve become more and more busy, not only with work but with all of the things I’d like to do and accomplish. There’s reading books, working out, playing music, joining clubs and organizations, and writing more. Unfortunately, I tend to be the type of person who, after work, is easily distracted at home by […]
